Inclusion without Exception
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.
It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.
Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.
Role Description
- Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
- Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
- Work with vendors to conduct physical asset audit and maintain asset stock rooms
- End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
- Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
- Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
- Smart hands support for Server and Network devices
Roles & Responsibilities
- Asset inventory management (New Device Asset/Import/Physical Stocking)
- PC Fulfilment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
- Windows/MAC/iPhone/iPad Fulfilment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
- Accessory Request Fulfilment and Unknown Device Research/Investigation
- PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
- Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
- Walk-up, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
- New Hire onboarding training and orientation
Salary Range - CA$ 90,000 - CA$ 100,000 Per annum
TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.
