Purpose of the Position:
To comply with the Company’s high standards of production excellence while modelling custom Earmold (EM) and/or In-The-Ear (ITE) products. Follows standard work instructions and operating procedures to digitally process scanned ear mold impressions (EMIs) and convert into a final product ready for 3D printing and production.
Responsibilities:
Modeling:
Responsible for satisfactorily performing the following aspects of modeling:
- Using 3D modeling software provided by the company.
- Follow instructions to create a digital EM or ITE from the scanned impression file.
- Perform necessary modifications to ensure quality of fit.
- Determine placement of virtual components (i.e. amps, receivers, microphones, antennas, vents, etc.)
- Evaluate remake requests and perform modifications as required.
Common Technician Duties:
- Meet and follow all company and departmental standards, policies and procedures regarding turnaround time, rush orders, quality, and customer service.
- Assist other technicians as required to accommodate for changes in volume, workflow and/or staffing levels.
- Provide guidance and training to other technicians.
- Maintain a clean, safe, and productive working environment.
- Prepare and maintain records and/or reports.
- Adhere to all human resources policies and procedures.
- Conduct basic equipment maintenance as necessary.
* In addition, this position will perform other production duties as required by the Director – Operations.
Qualifications:
- A high school diploma or equivalent is required.
- Experience with CAD or artwork design software an asset.
- Proficient in basic computer operation and controls.
- Experience with CAD or artwork design software an asset.
- Dependability to work assigned shifts. Overtime occasionally worked to meet the needs of fluctuating work intake.
- Demonstrated ability to learn complex processes and adapt to customer and supervisor feedback.
Problem Solving/Judgement and Decision Making:
Works on production assignments that are semi-repetitive and routine in nature. Procedures are clearly defined and straightforward. Routinely follows established processes and procedures. Occasionally consults with a Sr. Supervisor or a Sr. Technician for assistance with any technical issues that may arise.
Supervision Received:
Primary reporting relationship is to the Manager - Custom Production. Assignments are performed under general supervision, normally receiving instructions on routine work and new assignments.
Supervision Exercised:
None
Internal and External Contacts:
Routinely interacts with other members of the Operations and Production teams. No external customer contact.
Health & Safety – Personal Protective Equipment:
Protective equipment is not required for this role. Risk factors within the position include, but are not limited to, the following:
- Wrist, elbow, shoulder RSI due to prolonged computer work
- Eye strain
Disclaimer Note:
This job description is not intended to be, nor should it be construed as, a contract of employment, nor as an exhaustive statement of duties, responsibilities, or requirements. This job description is to be used as a guideline to give you an understanding of what the Company has defined this position to be by describing the general content of the responsibilities for the performance of this job. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.
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