The Regional General Manager provides overall operational leadership across the hotel portfolio and serves as a member of the Regional Team. The role develops and supports the General Managers, strengthens property performance, maintains consistent operating standards, and delivers strong guest and employee experiences.
The Regional General Manager works in close partnership with the Vice President, Sales, who leads portfolio commercial strategy, sales and topline growth, and the Senior Advisor, Hotel Management & Special Projects, who provides financial, asset and project oversight. The Regional General Manager retains clear authority for hotel operations, the General Managers, and operating execution.
Key Responsibilities
Portfolio and Operational Leadership
- Lead, coach and develop the General Managers across the portfolio.
·Primary office is located at Cambridge Hotel where you will have operational oversite with the assistance of the AGM.
- Conduct regular operating reviews and ensure timely follow-through on agreed priorities.
- Maintain a visible presence at each property and provide hands-on operational support when required.
- Provide senior coverage during General Manager vacations, vacancies or periods of operational need.
- Establish consistent operating standards, checks, balances and practical standard operating procedures.
- Act as the primary operational link between the hotels and executive team.
Hotel Performance and Financial Accountability
- Own portfolio operating performance and hold General Managers accountable for revenues, expenses, labour, profitability and service outcomes.
- Partner with Senior Advisor and the Vice President, Sales and hotel leaders on budgets, forecasts and business plans.
- Ensure General Managers actively manage budgets, labour requirements and major cost drivers.
- Review operating results and establish corrective action where performance is below plan.
- Escalate material financial, operating or asset issues appropriately.
General Manager Leadership and Talent Development
- Recruit, onboard, coach and develop Hotel General Managers.
- Set clear annual objectives and measures of accountability.
- Conduct regular performance, development and succession discussions.
- Coach General Managers through complex employee, guest, financial and operating issues.
- Build property-leadership capability so hotels operate effectively without unnecessary regional intervention.
Guest Experience, Quality and Asset Care
- Monitor guest satisfaction, online reputation and recurring service trends.
- Conduct regular hotel inspections and operating reviews.
- Ensure effective preventative maintenance, inspection and life-safety programs.
- Confirm required checklists are completed and deficiencies are addressed.
- Escalate significant building, mechanical and asset concerns.
People and Culture
- Build strong, accountable and collaborative leadership teams.
- Partner with Regional Human Resources on employee relations, performance management and organizational matters.
- Ensure required reviews, training and development practices occur consistently.
- Promote employee engagement and cross-property collaboration.
- Ensure required health, safety and emergency-preparedness standards are maintained.
Food and Beverage and Events
- Provide operational oversight of food and beverage, outlets and events.
- Work with culinary leadership and hotel teams on service standards, training and execution.
- Monitor food and beverage revenue, labour, product cost and outlet profitability.
- Ensure commercial strategies for events and outlets are translated into effective property-level execution.
Executive Team
- Report into the Executive Team.
- Partner with the Vice President on business planning, market positioning, revenue priorities and property execution of commercial strategies.
- Retain accountability for the hotel P&L and operating execution while the Vice President owns portfolio commercial strategy, sales leadership and topline growth priorities.
- Ensure General Managers and property teams execute approved sales, revenue and market strategies.
- Partner with the Senior Advisor on financial oversight, controls, capital projects and strategic initiatives while maintaining operational authority.
- Bring cross-functional decisions affecting operations, commercial performance, capital or ownership interests to the Hotel Executive Team.
Compliance and Risk
- Ensure appropriate operational and regulatory compliance.
- Confirm hotels are prepared for emergencies and required training is complete.
- Ensure deficiencies identified through reviews or audits are addressed promptly.
- Partner with Finance, Human Resources and regional specialists when subject-matter support is required.
Qualifications and Experience
- Ten or more years of progressive hotel leadership experience, including significant experience as a Hotel General Manager or equivalent.
- Demonstrated success leading complex full-service hotel operations; multi-property leadership is strongly preferred.
- Strong knowledge of rooms, food and beverage, events, facilities and hotel financial performance.
- Demonstrated ability to lead and develop experienced General Managers.
- Strong understanding of hotel P&L management, budgeting, forecasting, labour productivity and controls.
- Valid driver’s licence and ability to travel regularly within Canada and internationally.
Leadership Capabilities
- Portfolio thinking and leadership through others.
- Strong operational, commercial and financial judgment.
- Clear accountability and disciplined follow-through.
- Collaborative executive-team leadership with well-defined role boundaries.
- Credible communication with ownership, General Managers, employees and regional partners.
Working Conditions
- Primary work location is Cambridge Hotel & Conference Centre.
- Regular travel to Digby, Windermere and Naples, including overnight travel.
- Flexibility to respond to significant operational issues outside regular business hours.
Measures of Success
- Strong and accountable General Managers.
- Achievement of portfolio operating and financial objectives.
- Consistent operating standards and timely resolution of deficiencies.
- Improving guest and employee outcomes.
- Effective partnership across the Hotel Executive Team, with clear accountability for operations, commercial performance and asset oversight.
