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Within 25 km of Guelph

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Whittard of Chelsea

Sales Advisor - Cambridge

Cambridge, ON, Canada

Full-time

Within 25 km of Guelph · About 14.9 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posted: Oct 20, 2026

Original job description

Job Introduction

Since 1886, Whittard of Chelsea has been crafting extraordinary tea, coffee, and hot chocolate experiences. We believe in curiosity, quality, and the kind of service that turns everyday moments into something memorable. We’re looking for an enthusiastic Sales Advisor to join our store team.

If you’re energetic, customer-focused, and thrive in fast-paced environments, this is your chance to make a real impact.

You’ll need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period. We require availability of a minimum of 2 Days.

What You’ll Do

Deliver outstanding customer service with warmth and confidence, helping every visitor discover the perfect brew
Proactively engage customers, offering tastings and personalised recommendations, even during the busiest periods
Support the team by managing tills, replenishing stock, and keeping the store looking welcoming and organised
Work collaboratively with colleagues to maintain smooth operations and a positive atmosphere
Adapt quickly to changing priorities and busy trading times with a can-do attitude

What We’re Looking For

You’ll be great in this role if you have:

Previous experience in a fast-paced retail or customer-facing role
Excellent communication skills and a friendly, approachable style
Confidence working under pressure while maintaining excellent service standards
Flexibility to work a variety of shifts, including weekends and busy trading days

Why Work with Whittard?

Whittard stores are more than just retail spaces - they’re places of warmth, creativity and connection. You'll be at the heart of our brand, surrounded by passionate teammates and supported to develop your skills, every step of the way.

You’ll Also Enjoy

Up to 50% store discount - discover your new favourites
Monthly product allowance - a little perk with every pay cheque
Wellbeing support and family-friendly policies
Opportunities to learn, develop, and connect with our wider Whittard community

Ready to Make Your Mark?

If you’re passionate about delivering exceptional service in a dynamic retail environment, click Apply Now and join us for this exciting opportunity.

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More about this job

Responsibilities

Provide warm, confident customer service by engaging visitors, offering tastings, and recommending suitable products. Support store operations by managing tills, replenishing stock, maintaining an organized store, and collaborating with colleagues during busy periods.

Requirements

Previous experience in fast-paced retail or another customer-facing role is sought, along with strong communication skills and a friendly, approachable manner. Applicants should be able to work under pressure and have flexible availability, including weekends, key trading days, the store opening period, and at least two days.

Skills

Customer Service
Customer Engagement
Communication
Personalized Recommendations
Product Tastings
Retail Sales
Till Operation
Stock Replenishment
Store Organization
Teamwork
Adaptability
Working Under Pressure
Flexibility

Benefits

Store Discount Up To 50%
Monthly Product Allowance
Wellbeing Support
Family-Friendly Policies
Learning And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Food And Beverage Retail
Tea
Coffee
Hot Chocolate
Customer Service
Retail Sales
Customer Engagement
Product Tastings
Personalized Recommendations
Till Operation
Stock Replenishment
Store Organization
Teamwork
Fast-Paced Environment
Flexible Scheduling
Weekend Availability
Key Trading Days

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