Position Title: Server
Department: Food and Beverage
Reports to: Manager, Food and Beverage or designate
Our Mission: Offer unique and memorable experiences through fun-filled programs, activities and events
Job Summary: Server will provide exceptional customer service in a fast-paced, guest-focused environment. This individual serves food and alcoholic beverages, promote menu items, maintain a clean workspace, and ensure guests enjoy a safe and welcoming dining experience. This individual will be responsible for table service, POS transactions, light cleaning, and preparation for daily operations and special events.
Roles and Responsibilities:
- Deliver professional and friendly table service for food and beverage orders, including alcoholic drinks
- Greet guests, take orders, and enter them accurately into the Point of Sale (POS) system
- Promote and describe daily specials and menu items to enhance guest experience
- Maintain a clean and organized service area, bar, and dining room at all times
- Perform opening, closing, and side duties including stocking, prepping condiments, and setting tables
- Accurately handle cash, credit, and POS transactions, including nightly lock-up duties
- Monitor and replenish bar inventory (e.g., alcohol, garnishes, supplies)
- Assist with special event preparation including table setup, cutlery roll-ups, and decoration
- Respond promptly and professionally to guest questions, complaints, or special requests
- Maintain compliance with all liquor licensing regulations and public health standards
- Follow food safety practices for handling, storage, and sanitation
- Support other departments as needed, depending on operational demands
- Attend all required pre-season and in-season training
Key Qualifications:
- Smart Serve Certification (required)
- Previous serving or hospitality experience (asset)
- Safe Food Handling Certificate (REG 493) is an asset
- Strong interpersonal and communication skills
- Self-motivated with the ability to work well independently and within a team
- Able to handle high-pressure and fast-paced environments with professionalism
- Comfortable with repetitive lifting (up to 45 lbs / 20.4 kg) and standing for long periods
- Strong organizational skills and attention to detail
- Commitment to providing outstanding guest service
- Able to complete physically demanding duties as required
- Bilingualism is considered an asset
Additional Requirements:
- Passionate about the recreation, hospitality, or food and beverage industry
- Approachable, empathetic, and customer-focused
- Must be flexible with scheduling – including evenings, weekends, holidays, and shift coverage
- Must provide your own uniform in compliance with Chicopee’s uniform policy
- You have, or can use our Human Resource platform to obtain, the following certificates: WHMIS; Ladder Safety; Ontario Health & Safety Awareness (OHSA); Workplace Violence & Harassment (Bill 168 & 132); Accessibility for Ontarians with Disabilities Act (AODA); IASR: Information and Communications Standards and Employment Standards; Understanding Human Rights; Safe Lifting; Gender and Sexual Diversity; Diversity, Equity, Inclusion, and Belonging (DEIB); Safe Food Handling (for Food and Beverage Employees) Training
Chicopee is committed to providing an inclusive, accessible, and barrier-free recruitment process. We welcome applications from all qualified candidates and provide accommodation upon request throughout all stages of the recruitment and selection process, in accordance with the Ontario Human Rights Code. Applicants requiring accommodation are encouraged to let us know when contacted for an interview or assessment, or upon arrival at a Chicopee job fair.
